Well I used the unit for about 25 min tonight. I tried the lube setting at 50% and I let the unit go thru it's warm up 3 times also rolling it over so the lube hopefully warmed evenly. I also tried a different scene actually 3.
The lube situation did improve as well as the temp. I only felt one instance where the lube was cold and it was at the top right of my shaft about 2" from the head. I also felt the urge to thrust against the unit. I also observed the orfice opening contracting from a full open to partially closed to it's tightest which seem to make it go square in shape.
The unit just doesn't do it for me. It feels good but I never even got close to an orgasm. I guess I'll ask for a refund at this point. I am not saying that it won't accomplish the task for some people just not for me. I am dissapointed of course. I was really hoping this thing was going to do wonders but my hand still feels better and when my wife is around she feels even better

Your Issue ID for this chat is LTK151035799286X
Casey: Thank you for using our VOD Live Chat Help Desk. You have reached the Help Desk. To help us further assist you, please state the issue you are experiencing with any error messages that may have come up.
Anthony: Hello , I nned to know what I need or who I need to talk to about returning the unit?
Anthony: ie billing or customer service?
Casey: I can assist you with that. May I have the e-mail address associated with your account, please?
Anthony: ######@cox.net
Casey: Do you want to return the product for a refund or is there a problem with the device>
Anthony: I want a refund. It just doesn't work for me
Casey: I am sorry, but we do not do refunds on the real touch.
Casey: I am sorry, but if you would like to talk to someone higher then me, you will have to contact us during normal business hours?
Casey: This is Monday-Friday from 8am-5pm est.
Anthony: That was my original question actually.I appreciate you trying to help
Anthony: Who do I contact?
Casey: You will still contact customer service just tell them the issue and tell them that you would like to speak with a supervisor.
Anthony: OK that sounds protracted
Casey: Is there anything else that we can assist you with today?
Anthony: no I guess not.
Casey: We appreciate you contacting our VOD Live Chat Help Desk. We hope that your issue has been resolved and that you are enjoying your Video On Demand experience.
Casey: Thank you again for contacting us.
Casey: Contact Information
Casey: Phone: 1-800-628-0241
Casey: Email: help@aebn.net
Casey: billing@aebn.net
Anthony: Thanks Casey