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So after a month my realtouch just decided to slowly die on me =( the belts aren't as fast as they were and now it wont even get through the warm up process. Gets to about 50 seconds and you hear a real high pitch grinding noise. I've tried to email the customer service department twice but have gotten no reply. Anyone know of any solutions?

I'm sorry you haven't gotten a response back Dryoung. Please consult your private messages.

Hi, I seem to be experience similar issues. First problem started when the lube resevoir became cloged i cleaned it after each use I say i used it maybee 15 times. At this point no more lube can be put in. It's almost like theres a plus stuck in it somewere. So i started added lube manually which was not completly the same. Then the belts started working different slower and not moving as much... Is there any fix for this??? I loved the product once I got it after a few uses it just went down hill any advice or ideas?????????

I am also experiencing similar issue. It's noticeably slower than before. And this happens just when i have purchased an unlimited clip, great. >.<. I have emailed the customer support about 36 hours ago but so far no replies.

Go through their live chat. It takes about a minute to get someone through that.

Cronorainbow have you bee in contact with customer service yet?

I am having similar issues. The belt won't turn when I try to clean it. When I plug it into my computer for warmup mode it only goes for like 10 seconds then stops. I got in contact with someone on the live chat but they want me to call them during the working hours.