ø Realtouch Forum ø

Emailed support last Sunday still haven't heard anything, but here's what happened. I warmed up my realtouch and fired up a movie. About two minutes in I started feeling pain and quickly stopped the movie to see what went wrong. Shocked, I found that the left side of the top belt had torn halfway length wise. I've always used water based lubricants so I don't understand how this could have happened.... Oh and this happens AFTER I just bought 200 minutes.

** Looks like I'm using the good ol hand tonight.

Delerium. Please call Customer Service at (877) 433-4146. We will have new unit out for you today if you call. Also please check your PM box.

Thanks for your quick reply! I just got off the phone with support and explained my problem and said they were sending me out a unit right away. Easy and painless, thanks again!